PURPOSE AND SCOPE:Technical Business System Analyst needed to research demographic data available in multiple source systems for specific patients. Data needs to be collected through several means including SQL Query execution, research using Clinical, Financial, and related system applications. Data may also be acquired through phone conversations with Clinical, Admissions, or Financial staff. Findings are to be thoroughly and accurately documented for the next step in the research process. Must work closely with IT staff in multiple departments.
Support FMCNAs mission, vision, core values and customer service philosophy. Adhere to the FMCNA Compliance Program, including following all regulatory and division/company policy requirements.
DUTIES / ACTIVITIES:
CUSTOMER SERVICE: · Responsible for driving the FMCNA culture through values and customer service standards.
· Accountable for outstanding customer service to all external and internal customers.
· Develops and maintains effective relationships through effective and timely communication.
· Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
PRINCIPAL RESPONSIBILITIES AND DUTIES:· Monitors the Remedy Action Request System and takes action as appropriate in coordination with the senior analysts.
· Patient data research analysis - using SQL queries and application functions, research and meticulously document findings, using excel as well as Remedy incident tracking tool.
· Documents support results for further analysis or to guide other staff.
· Assists financial customers and other staff members as required.
· Insures that support processes are documented IAW local Sarbanes-Oxley (SOX) policies.
· Performs other SF support duties as assigned
· Conform to HIPAA privacy policies
· Other duties as assigned.
PHYSICAL DEMANDS AND WORKING CONDITIONS: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION:
College or University students must be within two years of graduation and pursuing an undergraduate/graduate degree in an appropriate field. Vocational School students must be within one year of graduation and have a relevant course study.
EXPERIENCE AND REQUIRED SKILLS:
· Analytical Skills
· Demonstrated work flexibility, the ability to follow detailed written and verbal instructions, and the eagerness to work as a key member of a small team.
· This is a customer-facing position. Excellent customer and colleague interaction and communication skills, especially over the telephone with remote staff, are mandatory.
· Extreme attention to detail - including the proofreading of entered data. Entered by self as well as others.
· Demonstrates initiative and intellectual curiosity.
· Experience using SQL, Microsoft Office, including using MS Excel and MS Word for documentation.
· Works successfully under tight deadlines and during critical operational periods (e.g. month-end financial processing)
· Business, Computer Science, or Mathematics major preferred.
To be eligible for summer employment, the following criteria must be met:
· 18 years or older
· College or University students must be within two years of graduation and pursuing an undergraduate/graduate degree in an appropriate field. Vocational School students must be within one year of graduation and have a relevant course study.
· Possess qualifications that coincide with job requirements
· Prior work experience with employer reference is preferred
Desired Experience:
· Experience with supporting enterprise IT applications and systems.
· Experience with Medical Billing Systems and the Revenue Cycle followed by medical providers.
