Description

The multi-faceted Retail Sales Leadership Program provides participants with training and experiences that will prepare them to step into retail management positions and launch a promising, progressive career with the skills and confidence that ensure success. Core components of the program which is conducted in Atlanta at AT&T’s wireless division headquarters, include:

• Intensive 12 month focus on developing leadership, management and coaching skills


• Classroom training and practical, hands-on assignments - both individual and team-oriented


• On-site, in-store rotations interacting and learning from our very best retail experts


• Includes working in a retail store for 6 weeks so you are fully prepared when you graduate from the program!

Once you graduate, you will be placed in a retail store location. There, your responsibilities will be to:

• Develop and lead a professional retail sales team to ensure achievement of store/kiosk revenue targets, operational goals and 100% customer satisfaction.


• Supervise the overall daily operation of a store including hiring, coaching, disciplining, and scheduling of employees to ensure cost effective and quality Store Operations.


• Ensure customer satisfaction.


• Maintain inventories at adequate levels, promote sales, and maintain the appearance of the store.


• Complete accounting and paperwork associated with cash receipts and prices and conduct physical inventories.


• Meet assigned sales performance and profitability criteria.


• Set appropriate individual performance standards for the store/kiosk in line with national standards.


• Develop, implement and monitor a store prospecting plan to increase sales.


• Facilitate and participate in weekly staff training/educational sessions to increase knowledge, create high levels of motivation, and inspire team to achieve results.


• Establish and monitor store/kiosk work schedules and staffing issues to effectively manage payroll expenses.


• Exhibit a high level of leadership presence within all aspects of the business and other internal departments.


• Effectively manage profit and loss responsibility for store/kiosks and protect company assets.


• Analyze various business reports for trend analysis and strategic planning purposes.

You will be responsible for all functions of the retail store/kiosk to include sales, customer service, inventory, and technical troubleshooting. You will maintain internal visual merchandising and in-store displays and ensure store appearance meets company standards at all times. You will analyze transactions to continuously find methods to simplify procedures, improve processes, and maximize resources.

Required Qualifications:

• 
  Must be pursuing or have completed a Bachelor's degree


• 
  Demonstrated leadership abilities


• 
  Strong written and verbal communication skills


• 
  Excellent interpersonal skills


• 
  U.S. citizen or permanent resident status


• 
  Willingness to relocate to Atlanta, GA for duration of program and travel to markets as needed


• 
  Willingness to relocate anywhere within AT&T’s U.S. coverage area upon completion of the program based upon current business needs


• 
  Ability to pass a criminal background check and drug test


• 
  The successful candidate will be able to perform the following with or without reasonable accommodation:


• 
  Ability to work flexible hours, including evenings, weekends and holidays upon graduation of the program


• 
  Ability to operate a personal computer, wireless equipment, copier and fax

Desired Qualifications:

• 
  Undergraduate degree emphasizing Business, Retail Management or Marketing


• 
  Prior retail or customer service experience


• 
  3.0 or higher grade point average


• 
  Demonstrated leadership in extra-curricular organizations

AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V