Customer Contact Intern
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State of Michigan
Lansing, MI
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Application Deadline: Available Year-round
Position: 3 Part-time, Unpaid
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Description
State Department/Agency: Department of Human ServicesState Division/Office: Social Security Administration Disability Determination Services Central Service Area (CSA)
Internship Time Period: All Semesters
Internship Hours Requested Per Week: 20 hours
Responsibilities
Intern Responsibilities/Projects:-Update the DDS vendor file-contacting sources to correct address, phone and fax numbers, removing duplicate entries
-Contacting claimants to complete daily activity, symptoms specific or work history forms when critical to the case (not pre-development)
-Act as a back up to the Disability Examiner Assistants by completing Consultant Examinations (CE) reminder calls as needed
-Assist in special projects as needed
-Update vendor file
-Improve interoffice communications
-Complete efficient and effective follow up procedures
Requirements
Preferred Major/Minor: Human Services, Human Resources, or relatedLevel of Education: Open to Undergraduates and Graduates
Preferred Skills/Qualificaitons:
-Ability to communicate effectively with the general public including those with disabilities
-Knowledge of a variety of computer systems in order to quickly learn the DDS Iron Date System
-Professional, self-driven and work well with others
-Organized, excellent written and verbal communication skills